Tuesday, August 20, 2013

Oh, Comcast Corporation

Dear Comcast,

This is yet another time I am having to email you about a particular situation that has yet to be addressed. EVERY single time it rains, our Internet goes out. I have emailed and contacted twice this year Farrah Lively from your corporate office in New York who has promised to get someone to my road to fix this ongoing problem. I've also emailed someone from Augusta, GA that works for Comcast who took my information, but nothing happened. 

Our Internet went out again today. A man who works for you by the name of Leonard was nice enough to come out and fix the problem yet again. As we suspected the amp up the road just poured water when he opened it up. He said he knows this is will be the second time he has asked the maintenance techs at the Hartwell, GA location to fix it and they won't. He said, "I'll ask 'till I'm blue in the face, but I can't make them fix it." After emailing various people and getting foreign people WHEN they actually answer the phone on customer service hasn't worked. So maybe this message will get someone's attention. We have been customers for almost eight years and just want this problem fixed. No more empty promises or excuses, please! If someone from Comcast will message me, I will be more than happy to give you our address.


Madison Sanders


Blond Duck said...

Aww! No internet is no muy bueno! Thanks for the the birthday wishes!