I had a doctor's appointment yesterday. To my surprise, one of the nurse practitioners resigned. A kind woman with fiery red hair and a British accent told me that either my doctor would see me or "Susan"(Name has been changed to protect the innocent). As she was turning to leave she said, "Susan's" got a fire to her, I think you'll like her" I thought, " Hmm , I don't know why she would have resigned." I was thinking, what will this new woman be like? Nice or demanding? Old or young?" I was almost finished with my visit when "Susan" came into the room to introduce herself. Right away, she seemed warm and personable. One of the student anesthesiologists peeked his head into the room to ask me about a particular dose of one of my medications. Susan immediately began telling stories about patients she had met. She said, "I was making my rounds trying to meet all of my new patients. I asked one patient what medicines